Knowledge Base

Why didn’t I receive the full amount?

Origination and disbursement fees are deducted from your advance, so the amount you receive reflects those adjustments upfront.

How does revenue-based financing (RBF) work?

With revenue-based financing, we “purchase” a portion of your future income at a discount. Payments are based on your business’s revenue—not your net income—and are made weekly as you continue to generate income. No loans, no interest, and no hidden fees!

Can I change my payment day?

We get it—payment schedules vary. We’re happy to adjust your payment day to better fit your cash flow and schedule. Just contact customer service!

What if business is slow or revenue is down?

Since payments are based on your revenue, we can adjust them to match your current business activity. If your business slows down, your payments can too.

Out of work due to medical reasons?

Just like when business slows down, if you’re out for medical reasons, we can adjust your payments based on your current revenue.

Can I get more funding?

Yes! With a good payment history, you can apply for additional financing. Your approval is tied to your bank activity and revenue, so the better your history, the better your chances for larger amounts to be approved.

What happens if I pay off early?

You can prepay your balance within the first 30 days and receive a discount! Plus, your business becomes eligible to reapply for funding after just 7 days.

Can I speak to someone?

Giggle is a digital-first company, with a customer service team that serves over 50,000 customers. We offer support primarily through text-based and AI technology, ensuring quick and efficient assistance.

Can I skip a payment or double up next week?

While we encourage timely payments to improve your future approval chances, we understand that unexpected things happen. Reach out to our customer service team to discuss your options.

Why was I denied?

Denials are based on several factors, primarily focused on your business revenue. Other considerations include bank balances, chargebacks, overdrafts, and deposit frequency. You can always reapply in 30 days.

Why are my payments so high?

Your payments are a percentage of your weekly revenue, designed to be repaid over a shorter period to keep your business on track. If denied, it’s not a permanent no—you’re welcome to reapply in 30 days.

Why is my balance different from what I expected?

Your outstanding balance reflects the payments you’ve made so far, as outlined in your agreement.

Where can I find my contract?

For your security, your contract isn’t posted in the portal. After verifying your identity, we can securely provide a copy upon request.

Why did you debit my account/card?

We only debit authorized accounts or cards. If you think there’s been a mistake, reach out to our customer care team to resolve the issue.

What if I don’t have any funds right now?

Remember, this is revenue-based financing. We’ll work with you to create a plan that aligns with your current business income.

I can’t connect my bank account.

We use Plaid, which works with over 12,000 banks. If your bank isn’t supported, unfortunately, we won’t be able to proceed at this time. You can try again in 30 days.

How does the prepayment discount work?

If you pay off your balance within the first 30 days, you’ll receive a substantial discount. The discount is applied automatically when you finalize your payoff.